Refund Policy

Return Policy for Ready-to-Ship Items

The cost of return shipping is the responsibility of the customer, except in cases where the issue was caused by us.

Restocking Fee:
A 15% restocking fee will be deducted from your refund to cover shipping costs unless the issue is our mistake. If we are at fault, no restocking fee will be applied, and we will resolve the issue to your satisfaction.

Exclusions:
This return policy does not apply to final sale or handmade items.

Eligibility:
To qualify for a return, items must meet the following criteria:

  • Condition: Items must be unworn, in new condition, and with all original tags attached.
  • Fee Deduction: A $4.90 return shipping fee will be deducted from your refund.

How to Start a Return:
To initiate the return process, please contact us at info@jazzyandglitzy.com.

Please note that custom or handmade orders have a different return policy. To review the policy for these items, please view the link here.

Can I make an exchange?
Sorry, we do not offer exchanges. 

What do I do if I receive a damaged item?
If your accessory arrives damaged, please reach out to us immediately with your name, order number, product SKU, and a photo of the damage. We'll swiftly assist you with a replacement to ensure your satisfaction.

Return Policy for Shirts & Sweatshirts

Choose confidently from our premium range, including trusted brands like Bella Canvas 3001, Gildan 18000, and Comfort Colors, to ensure the perfect blend of style and comfort. While all sales are final due to our specialized production process, we commit to rectifying any issues arising from production errors. Detailed sizing guides and high-resolution images are at your service to help you choose, and our team is always ready to help you make a purchase that delights you. Should a production-related concern occur, rest assured, we will address it promptly to maintain your satisfaction.

Before you finalize your purchase, please review our size chart and product information carefully. If you have any questions or need assistance, do not hesitate to contact us. Our goal is to help you make a purchase you will love and wear with pride.